Effective date: September 28, 2026
This policy explains how Elite Protective Coatings handles information collected through this website, including information submitted when you request a residential quote, request a commercial consultation, or call or text us from the site.
Information We Collect From You
Our quote and consultation forms ask for your name, email address, phone number, city, and project type. Depending on the form, you may also provide a business or organization name, approximate floor area, preferred work window, operational constraints, how you heard about us, and other project details. Please do not submit Social Security numbers, payment-card numbers, health information, or other sensitive information that is not needed for a concrete-coating inquiry.
Information Collected Automatically
The site is hosted by Vercel. Like most hosting and security services, Vercel may process request data such as your IP address, browser and device information, requested page, date and time, and diagnostic or security information. The quote form uses Vercel BotID, an invisible anti-abuse service that evaluates browser and request signals, along with an IP address, for spam and rate-limit checks.
We store campaign parameters, the landing page, and referring page in your browser's session storage and include them with a quote request. These browser records stay on your device until your browser removes them or you clear them.
Cookies, Analytics, And Advertising
Essential storage supports form security and attribution for submitted inquiries. Google Analytics and Google Ads load automatically when you visit the site. Meta Pixel also loads automatically when configured. These tools use cookies and similar technologies to measure page views, quote requests, calls or texts initiated from the site, and advertising performance. Providers may receive campaign identifiers and browser or device activity. No cookie-banner acceptance is required. You can manage or block cookies through your browser settings.
How We Use Information
We use form information to review your project, respond by phone, text, or email, prepare a quote or consultation, provide requested services, maintain business records, protect the form from abuse, and understand which marketing led to an inquiry. If you provide a phone number, we may call or text you about your request or project. Message and data rates may apply, and you can ask us to stop non-essential messages.
How We Share Information
We do not sell personal information that you submit through our quote forms. We share information with service providers that help operate the website and respond to inquiries. Form submissions are delivered to designated Elite recipients through Resend when email delivery is configured, and Resend may send a confirmation email to the address you provide. Vercel processes data to host and operate the site and to protect quote submissions with BotID. Google and Meta process measurement data through the tools described above when their tags are configured. If Sentry monitoring is configured, Sentry may receive limited error and diagnostic details; the site is configured not to send default personal information to Sentry.
We may also disclose information when required by law, to respond to lawful requests, to protect the website or business, to address fraud or security concerns, or in connection with a business transition such as a sale, merger, or transfer of assets.
Retention
The website does not set a single retention period for every record. We keep inquiry and project information only for as long as reasonably needed to respond, provide services, maintain appropriate business and security records, and meet applicable obligations. Hosting, email, anti-abuse, analytics, advertising, and monitoring providers may keep information under their own retention settings and policies.
Your Choices And Privacy Requests
You can manage analytics and advertising cookies in your browser settings. You can also ask to access, correct, delete, or receive a copy of personal information you submitted, or ask to opt out of targeted advertising where those rights apply. Email us with “Privacy Request” in the subject line or call the number below. Include enough detail for us to locate the relevant inquiry, but do not email sensitive identity documents. We may need to confirm that the request relates to you.
We will review records under our control and respond based on the information we hold, applicable law, and any recordkeeping obligations. If we deny a request that gives you appeal rights under applicable privacy law, you may reply to our decision and ask us to reconsider. Clearing browser storage removes cookies and attribution records stored on your own device.
Children's Privacy
This website is intended for adults seeking concrete-coating services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through the site, please contact us so we can review and delete it where appropriate.
Security
We use reasonable administrative, technical, and service-provider safeguards designed to protect information submitted through the website. No website, email system, or internet transmission is completely secure, so please avoid sending sensitive information that is not needed for your inquiry.
Policy Changes
We may update this policy when the site or its service providers change. The effective date above identifies the current version.
Contact Us
For privacy questions, email eliteprotectivecoatings22@gmail.com or call 432.209.9162.